Dmitry Leus: I see great potential in the revival of small and medium-sized businesses

- This is open for debate. The crisis has also shown that repayment shortfalls have only slowly increased in the segment of consumer lending. At the same time, corporate creditors have had recourse to several tricks such as automatic roll-overs in order to hide away their repayment difficulties.

- Dmitry Leus: I agree with your observation. Every credit decision happens against the background of a bank’s financial risk management.

Bank  disposes of a strict system for financial risk modelling. Every day, we receive approximately 2500 new credit requests from private individuals. Among all these requests, only about 18% receive final credit approval. In addition, repayment shortfalls of up to 60 days are addressed by our debt collection services. The latter’s collection strategy is continuously being adapted to prevailing market conditions. For example, there existed a period when we completely stopped lending to individuals under the age of 25, as we observed a specific age-related difficulty when it came to repayment discipline.

Furthermore, our analysts are monitoring Bank ’s credit portfolio on an ongoing basis. We provide RUB 1bn of finance to the Russian population every month, which constitutes a relatively small amount. On the other hand, it is just enough to subject our credit portfolio to a thorough analysis and take ad-hoc decisions when needed. In light of Bank ’s 70 branches across Russia, I may add that working in the Russian regions has proven easier than in the capital, as loan repayment rates have historically been higher in the periphery. In total, our current private-loan default rate amounts to only 6 percent.

In contrast, in the realm of small and mid-size businesses we have so far practically not seen any arrears at all, which may be due to the fact that we have just entered this market. Thanks to our cautious approach to risk, I am convinced that our default rate in this segment will be even lower than during our private lending activities.

Let us not forget that consumer lending in general is a mass market that is dominated by standardized processes. SMB lending, on the other hand, allows for an individual approach which takes into consideration the multitude of layers of a credit request. Thus, prior to being forwarded to our centralized Credit Committee in Moscow, every corporate credit submission is carefully prepared in one of Bank ’s regional branches. For example, our regional credit specialists conduct site visits during which they value the respective company’s market standing, monitor contractual partners, and go through a potential client’s consolidated financial statements. Such an in-depth approach enables us to select the top tier out of 10 applications.

- Your bank has been in existence on the Russian market since 1993. This is an important period in the relatively young Russian banking sector. Bank  has lived through more than one crisis. Based on your experience, which should be the strategy of today’s commercial banks in Russia?

- Dmitry Leus: The survival strategy for niche commercial banks in contemporary Russia with its economic uncertainties consists in sound risk management.

From a business perspective, the secret of success for weathering any crisis consists in the strong will of the bank’s owners and stakeholders to preserve and develop their business. The first thing which is being taught in business administration courses is the theory of economic choice – that is, the choice one must make when faced with two or more alternative uses of a resource. Crisis economics simply dramatizes this basic economic choice.

The banking industry today presents higher risks than other economic sectors. To take these risks is the choice of every shareholder and manager. I arrive at work before 8 am and leave the bank after 8 pm. This is the only way to work in order to achieve good results. The banking industry consists of a multitude of little things hardly recognizable to outsiders. However, taken together they critically impact the bank’s financial results. Every aspect of the business must receive its due attention, starting with administrative tasks and ending with the closure of big transactions. There are a million of details which may escape the attention of the bank’s managing director. A permanently heightened state of alert should therefore become the responsible banker’s second nature. In my opinion, a bank controlled and managed by its owners is the best guarantee of success.

In addition, the right risk management does not consist in doing the maths and then ticking the box. Rather, it consists in picking up the faint signal of today that will become tomorrow’s big challenge – a practice the Austrian economist and management consultant Peter Drucker has called the anticipation of a future that has already happened. Risks are present in every form of business. However, some risks are balanced by reasonable rewards, others are not. The essence of entrepreneurship consists in getting this balance right.